Refund Policy

Malabar Mart – Refund & Returns Policy

At Malabar Mart, we value your satisfaction and aim to provide you with a smooth shopping experience. Please review our refund and return terms carefully before making a purchase.

1. Return Window

We offer a 30-day return policy for eligible items. You have 30 days from the date of delivery to request a return.
For perishable items (such as fresh fruits, vegetables, meat, fish, frozen items, sweets, and snacks), complaints must be raised within 24 hours of delivery with clear photo evidence.

2. Conditions for Returns

To qualify for a return:

The item must be unused, unworn, and in the same condition you received it.
It must include original packaging, tags, and proof of purchase (receipt/order confirmation).
Returns must be requested by emailing us at info@malabarmart.co.uk. Items sent without prior approval will not be accepted.

3. Damaged, Defective, or Wrong Items

Please check your order immediately upon delivery.
If the item is damaged, defective, or incorrect, contact us within 24 hours (for perishables) or within 7 days (for non-perishables).
Attach clear photos so we can investigate and resolve the issue quickly.

4. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded:

Perishable goods (fruits, vegetables, frozen foods, fish, meat, fresh sweets, snacks, etc.) after dispatch.
Sale items and gift cards.
Personal care products, hazardous materials, flammable liquids or gases.
Custom-made or personalized products.

❗ If delivery of perishables is refused, not accepted, or fails due to customer reasons, no refund will be issued.

5. Refund Process

Once we receive and inspect your return, we will notify you by email regarding approval.
Approved refunds will be issued to your original payment method.
Please allow 7–10 business days for your bank or card provider to process the refund.
Refunds for dry products and kitchenware will be issued only after we receive and inspect the returned item.

Deductions from Refunds:

£2.99 cancellation fee applies to all cancelled orders (to cover handling costs).
Packaging and handling charges may also be deducted.
No refunds will be provided for perishables once dispatched.

6. Exchanges

The fastest way to exchange an item is to return the product (if eligible) and place a new order separately once your return is approved.

7. Delayed or Denied Refunds

Refunds may be delayed, denied, or require further evidence in the following situations:

If no photo evidence is provided for damaged or perishable items.
If temperature-controlled delivery was not chosen for perishable products.
If the delivery was refused, failed, or returned without valid reason.

8. Contact Us

For return requests, refunds, or questions, please contact us:
📧 info@malabarmart.co.uk

✅ Quick Summary:

30-day return policy for dry goods & kitchenware.
24-hour complaint window for perishables with photo proof.
No refunds for perishables after dispatch, or if delivery is refused/failed.
Refunds may include £2.99 cancellation fee and handling charges.

Would you like me to also create a “Short Refund Policy” version (3–4 lines) that can be displayed on invoices or at checkout, so customers see the key points without reading the full text?